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Wedding Day Disappointment
Ms. Fuller sued Mr. Morel's limousine company.
She was dissatisfied with the service for her wedding.
Ms. Fuller wanted her money back.
Mr. Morel claimed she received exactly what she paid for.
The wedding took place on September 6, 2014.
Ms. Fuller had not used Mr. Morel's company before.
Her cousin referred her to the company.
Driver Selection
Mr. Rose was the driver for the wedding.
He was a neighbor of Ms. Fuller's husband.
Ms. Fuller explained how Mr. Rose became their driver.
Mr. Rose was talking to her husband outside.
He mentioned he knew "Butch" and used to drive for him.
Ms. Fuller's husband confirmed this conversation.
This discussion happened a couple of days before the wedding.
Ms. Fuller had called Mr. Morel about two weeks before the wedding.
At that time, she did not ask for a specific driver.
Her fiancé, now husband, spoke to Mr. Rose.
Mr. Rose confirmed he drove for "Butch."
The couple then asked Mr. Rose if he would drive for their wedding.
He agreed.
Ms. Fuller then went to Mr. Morel's place of business.
She specifically requested Mr. Rose as her driver.
Limousine Contract Details
The limousine was contracted for three hours.
The service was scheduled from 1:00 PM to 4:00 PM.
Mr. Rose was instructed to pick up the client at 1:00 PM.
The pickup location was in Pennsauken, New Jersey.
Air Conditioning Complaints Begin
On the wedding day, Ms. Fuller and other passengers entered the limousine.
They immediately complained about the air conditioning.
They said it was not cool enough.
Mr. Rose claimed the air conditioning was running at full capacity.
However, he admitted it "could have been colder."
He later informed Mr. Morel about these complaints.
The judge noted that Mr. Rose would not have reported complaints if there was no issue.
Groom Running Late
While en route to the ceremony venue, Mr. Fuller called Mr. Rose.
Mr. Fuller informed Mr. Rose that he was running late.
Mr. Rose told him it was okay.
He said they were already on the way to the venue.
Conflicting Timelines for Arrival and Ceremony
Mr. Rose stated he arrived at the venue around 2:30 PM.
He claimed Ms. Fuller got into the car at 1:45 PM.
Ms. Fuller, however, claimed the wedding ceremony was over by 2:15 PM.
Mr. Rose disputed this.
He stated the ceremony did not start until after 3:00 PM.
The judge questioned Ms. Fuller's timeline.
She found it unlikely a wedding with 150 guests would be over by 2:15 PM.
This was especially true if refreshments were served.
Limousine Departs the Venue
Mr. Rose stated he left the venue at 3:10 PM.
He explained he needed to park the limousine around the corner.
There was no parking for a 10-passenger vehicle on the small block.
He parked the limousine at a nearby mall parking lot.
The Bride is Stranded
Ms. Fuller claimed that when she came out of the ceremony, Mr. Rose and the limousine were gone.
She and her husband had planned to go to a nearby park for pictures.
They intended to return for the reception afterward.
Mr. Rose stated Mr. Morel informed him their time was up at 4:00 PM.
He was instructed to bring the vehicle back.
Mr. Rose also claimed he was not informed about any plans for taking pictures at a park.
Mr. Fuller testified that he communicated the park plan to Mr. Morel.
The Aftermath of Being Stranded
Ms. Fuller had no way to get to the park for pictures.
She also had no way to get home.